Order Processing, Delivery Times & Tracking

We review the order, begin the relevant connection or fulfilment steps and send the delivery or transfer information for the option selected. Your order confirmation contains the most relevant estimate.

Use the estimate shown on your specific product or order. General guidance is approximately 10–15 working days for connection or delivery where applicable, but the order-specific ETA takes priority.

Standard orders can take around 10–15 working days where connection or supplier processing is required. This is guidance only; your order's displayed estimate is the one to follow.

Eligible Exclusive orders placed before 12:00 can receive next-working-day UK delivery. Eligibility, fulfilment status and the product/order estimate still apply.

Vodafone special numbers typically take 3–5 working days. The estimate on your specific product or order takes priority.

O2 special numbers typically take 7–10 working days. The estimate on your specific product or order takes priority.

Some numbers require network connection, supplier checks or fulfilment before dispatch. We can only dispatch when those steps are complete and the selected delivery method is ready.

The physical SIM is sent after the order reaches the required connection or fulfilment stage. Tracking is provided when available; the order-specific estimate remains the best guide.

Use the tracking link supplied in your dispatch email when a physical delivery has been sent. If you do not have a link, contact support with your order number for a status check.

Tracking is normally available once a physical item has been dispatched. If the order is still being connected or prepared, tracking may not exist yet; contact us and we will check the current status.

Contact support with your order number and purchased mobile number. We will check the current fulfilment or delivery status and explain the next step.