Activating, Using & Keeping Your Number

You can start once the SIM or eSIM is activated and the number is connected. Follow the activation instructions in your order email; a ported number becomes usable when the receiving network completes the transfer.

Not always. Activation depends on the product and order stage. Check the instructions supplied with the SIM and contact support if you are unsure whether connection has completed.

A connected, active service should support calls and SMS according to its network and plan. If either does not work, restart the device, check signal and contact support if the problem continues.

Mobile data depends on the active network, plan, device settings and coverage. Confirm that mobile data and the correct APN are enabled, then check the plan's allowance.

You can generally try to register the number once it can receive the required SMS or call. Acceptance and verification remain subject to WhatsApp's own verification requirements and security checks.

An active service can generally receive SMS verification codes, but banking, apps and other third parties set their own rules and may block or require additional checks for some numbers.

Usually, yes. You can request a PAC or follow the current network's porting process, subject to the service being active and the receiving network accepting the transfer.

Yes. We recommend activity at least once within every three months, such as a call, text or other chargeable/useful service activity where supported.

Extended inactivity may result in the network disconnecting the service. We cannot guarantee that a disconnected number can be recovered.

The number is allocated for your use after purchase, but continued service depends on network rules, payment where applicable and keeping the number active. It is not a guarantee against network disconnection.